AI can generate outputs in seconds — but real value is created in workflows.

In this episode of The Optimist, Dale Ricket speaks with Oliver Steil, CEO of TeamViewer, about what it really takes to move from AI experimentation to operational impact. They explore why the biggest challenge isn’t capability, but integration — how AI fits into real processes, systems, and day-to-day work. From fragmented pilots to complex enterprise environments, the conversation reveals why workflows are the true battleground of AI.

With TECH in Heilbronn bringing together Europe’s leading voices from business, politics, and science, this episode puts a spotlight on execution: How do we redesign workflows so AI actually improves decisions — not just speed? If you're working on AI strategy, digital transformation, or operational excellence — this episode is for you.

The Optimist is presented by TECH by Handelsblatt Media Group and independent from the Handelsblatt editorial team. With the Technology Experience Convention Heilbronn (TECH), Handelsblatt Media Group, Handelsblatt and Schwarz Digits are creating a strategic platform to strengthen the European tech ecosystem. TECH‘s mission is to establish a „cluster of optimism“, connecting Europe’s most influential leaders across technology, industry, politics, and academia. More at tech-europe.org